Refund policy

Return Policy

 


Thank you for shopping at Lexa Travel. We take pride in the quality of our backpacks and travel products, and customer satisfaction is our top priority. Below is our return policy:

 

 

 

1. Return Policy

 


 

1.1 Outlined Return Policy

 

 

  • You have 100 days from the date of purchase to return your product.

  • The product must be in the same condition as when you received it and must not be damaged in any way.

  • The product must be in its original packaging with all its accessories and documentation.

  • Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

 


 

1.2 Exchanges

 

 

  • The quickest way to get the item you want is to return your current item and place a new order once the return is approved.

  • We recommend reaching out to our Customer Happiness team for assistance at returns@lexatravel.store.

 


 

1.3 Return Costs

 

 

  • Please note that return shipping costs, along with any related VAT and customs fees, are the customer’s responsibility.

  • We recommend using a trackable shipping service or purchasing shipping insurance.

 

 

 

 

2. How to Return Your Order

 


 

2.1 Pack Your Order

 


Please ensure that all items are securely packed in the original packaging with all tags included. We do not accept used products for return.


 

2.2 Return Steps

 

 

  1. Email us at returns@lexatravel.store with the reason for your return.

    Subject line: Return: [Your Order Number]

  2. Include a printed note with your order number and reason for return inside the package.

  3. Send your package to our return address:

 


Lexa Travel

Operated by Zlattan Group LLC

30 N Gould St, Ste R

Sheridan, WY 82801

USA

 

  1. Once your package is shipped, please send the tracking number to returns@lexatravel.store.

 


 

2.3 Refunds

 

 

  • Once we receive your return, we will inspect it. Once approved, we will initiate a refund to your original method of payment.

  • You will receive the credit within a certain number of days (usually within 10 business days), depending on your bank issuer’s policies.

  • If more than 15 business days have passed since we approved your return, please contact us.

 

 

 

 

Contact Us

 


If you have any questions about our return and refund policy, please contact us at:

📧 hello@lexatravel.store


Thank you for choosing Lexa Travel for your travel needs.