Shipping policy

Shipping Policy — Lexa Travel

Last updated: October 10, 2025

1. Shipping & Delivery

We process all orders within 1–2 business days (excluding weekends and holidays).

Once your order ships, you’ll receive a confirmation email with your tracking number.

Please allow up to 48 hours for tracking to update.

2. Shipping Locations & Carriers

We ship from our U.S. and European warehouses, depending on stock availability and the fastest route for your region.

Orders are handled by premium couriers such as DHL, UPS, and FedEx, ensuring fast and reliable delivery.

3. Shipping Costs

Shipping costs are displayed at checkout.

We frequently offer free worldwide shipping, depending on promotions or bundle deals.

4. Customs & Import Fees

We handle most international customs through our logistics partners.

However, in rare cases, your country’s customs office may apply import duties or VAT, which are the customer’s responsibility.

We are not liable for any delays caused by customs inspections.

5. Pre-Orders

If you pre-order a product, your shipment will be sent according to the estimated shipping window listed on the product page.

Pre-orders guarantee you’ll receive your item from the first available batch.

6. Lost or Damaged Packages

If your order arrives damaged or doesn’t arrive within the expected timeframe, please contact hello@lexatravel.store with your order number.

We’ll investigate and either resend or refund your order as quickly as possible.

7. Policy Updates

We may update this Shipping Policy at any time to reflect operational or legal changes. The latest version will always be available on this page.

Contact

For any questions, reach us at:

hello@lexatravel.store

Lexa Travel – Operated by Zlattan Group LLC

30 N Gould St, Ste R, Sheridan, WY 82801, USA